Privacy Policy

1.      Introduction

1.1    We are committed to safeguarding the privacy of Reiki with Annie visitors and service users.

1.2.   This Policy is effective as of 1 January 2020. By continuing to use this website you agree to the latest Policy.

1.23   We use cookies on our website. By using our website you are agreeing to this policy and you consent to the use of cookies.

1.4    All intellectual property, photos, images, copyrights, texts, images graphics, music, audios and logos are the exclusive property of          Annie Gillenwater and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly              perform, publish, adapt, edit or create derivative works thereof.

2.      Credit

2.1    This document was created using a template from SEQ Legal (https://seqlegal.com).

 

3.      How we use your Personal Data

3.1    In this Section 3 we have set out:

          (a)    the general categories of personal data that we may process;

          (b)    the purposes for which we may process personal data; and

          c)    the legal bases of the processing.

3.2    We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely improving our website and services.

3.3    We may process your account data ("account data"). The account data may include your name and email address. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.4    We may process your information included in your personal profile on our website or social media sites ("profile data"). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us.

3.5    We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include your name, postal address, contact telephone number, medical history and records, information and notes about your therapy treatments and sessions and attendance records. The source of the service data is you. The service data may be processed for the purposes of operating our services, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent and the proper administration of our service and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.6    We may process information that you post for publication on our website and social media platforms ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.7    We may process information contained in any enquiry you submit to us regarding our services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant services to you. The legal basis for this processing is consent.

3.8    We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters]. The legal basis for this processing is consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 

3.9    We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.10  We may process your personal data already identified in this policy. The source of this data is our record keeping. This data may be processed for therapy purposes only. The legal basis for this processing is consent OR our legitimate interests, namely reiki treatments OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.11  We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.12  We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.13  In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.14  Please do not supply any other person's personal data to us, unless we prompt you to do so.

3.15. We use Zoho mail to receive and send emails. Please find there privacy policy here at:  https://www.zoho.com/privacy.html

 

4.      Providing your personal data to others

4.1    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.2    In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5.      Retaining and deleting personal data

5.1    This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3    We will retain your personal data as follows for a maximum period of 7 years following the date of your first treatment.

5.4    Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

6.      Amendments

6.1    We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to  ensure you are happy with any changes to this policy.

7.      Your Rights

7.1    You may instruct us to provide you with any personal data we hold about you.

7.2    We will supply to you a copy of your personal data on request at a a fee of GBP 10. 

7.3    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to           have any incomplete personal data about you completed.

7.4    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.5    You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.6    To the extent that the legal basis for our processing of your personal data is consent.

7.7    You may exercise any of your rights in relation to your personal data by written notice to us.

 

8.      About cookies

8.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

8.2    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

 

9.    Cookies that we use

We use cookies for the purpose of analysis - to help us analyze the use and performance of our website and services    

 

10.    Cookies used by our service providers

10.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

10.2  We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

 

11.    Managing cookies

11.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

           (a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

           (b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

           (c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

           (d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies(Internet Explorer);

           (e)    https://support.apple.com/kb/PH21411 (Safari); and

           (f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

11.2  Blocking all cookies will have a negative impact upon the usability of many websites.

11.3  If you block cookies, you will not be able to use all the features on our website.

 

12.    This website is owned and operated by Annie Gillenwater.

 

13.     You can contact us by using our website contact form

13.1  Our data protection officer's contact details are annie@reikiwithannie.com

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